FAQ

Find answers to your most common questions below. If you still have questions,
please email us at tincanalley.com@yahoo.com

Product Questions

Where do I buy your products?

Our products are available on tin-can-alley.com. We don't currently have a brick and mortar shop, however, arrangements can be made for local pick up.
What kind of products do you sell?

We sell products that are new, handcrafted, gently used, vintage, retro and antique. The description of the product will let you know the condition of the product you are purchasing.

Order Questions

How do I modify or cancel my order?

Orders cannot be cancelled, changed, or updated once they are placed as they immediately start processing. If you'd like to make a change to your order, please reach out to us at tincanalley.com@yahoo.com or visit our chat box on our website at tin-can-alley.com.
My order is damaged, missing, or incorrect. What should I do?

We strive to provide exceptional products and services. For any issues please contact us as at tincanalley.com@yahoo.com or visit our chat box on our website at tin-can-alley.com Monday-Friday, 9am-5pm EST. We will work with you to ensure your 100% satisfaction.

Refund/Return/Exchange Questions

Shipping Questions

Do you ship outside the U.S?

We currently do not ship outside the U.S.
How long will my order take to ship?

Once the order is placed, your order will usually take 2-3 business days to process (prepare to be shipped). You will be sent an email with a tracking number once your order has shipped. Please allow 5-7 business days for delivery.
How can I track my order?

Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing us at tincanalley.com@yahoo.com
What carriers are used?

USPS and UPS